Contact Details

+91 8578934968
you can call anytime from 9am to 6pm
avik9468@gmail.com
you can call anytime from 9am to 6pm

Refund & Returns Policy

We want you to shop with confidence and peace of mind. Learn about our return and refund process, eligibility, and guidelines for a smooth experience.

Last Updated: October 7, 2026

Thank you for shopping with KwiqKart. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. Returns & Exchanges

We accept returns for eligible books if:

  • The book was delivered damaged, defective, or in an incorrect condition.

  • You received a different book from the one you ordered.

  • The book has printing or manufacturing defects.

  • The item is unused and in its original condition, where applicable.

Return requests must generally be raised within 7 days of delivery.

Books that have been used, written in, marked, highlighted, torn, damaged after delivery, or otherwise altered may not be eligible for return.

2. Damaged or Defective Books

If your book arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photographs or videos showing the damage or defect

  • Photographs of the packaging, if applicable

  • A brief description of the issue

Our team will review your request and, where appropriate, arrange a replacement or refund.

3. Wrong Item Received

If you receive a book that is different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement with the correct book or provide a refund, depending on availability and your preference.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Books damaged after delivery due to misuse or improper handling

  • Books with writing, highlighting, folding, tearing, or other alterations

  • Books missing original packaging or accessories, where applicable

  • Digital products or e-books, where applicable

  • Items specifically marked as non-returnable on the product page

  • Products returned after the applicable return period

5. Return Process

To request a return, contact our customer support team with your order details.

Email: avik9468@gmail.com
Phone: +91 8578934968

Please include your order number, reason for return, and relevant photographs/videos.

Once we receive your request, our team will review it and inform you whether the return has been approved.

If approved, we will provide instructions for returning the item.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect item, KwiqKart may arrange or reimburse the applicable return shipping cost, subject to verification.

For other types of returns, return shipping charges may be the responsibility of the customer.

7. Refunds

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed to your original payment method or through another suitable method, depending on the payment method used for the order.

Refund processing and bank/payment-provider timelines may vary.

8. Refund Amount

For an approved return, the refund may include the eligible amount paid for the returned product.

Shipping or other charges may not be refundable unless the return is due to an error on our part, such as sending an incorrect or defective item.

Any applicable deductions will be communicated to you before the refund is processed.

9. Cancellations

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

10. Exchange Policy

Where a replacement is approved, KwiqKart may provide an exchange for the same book, subject to stock availability.

If the same item is unavailable, we may offer an alternative resolution, such as a refund.

11. Return Inspection

All returned products are subject to inspection. A return may be rejected if the product does not meet the conditions specified in this policy.

KwiqKart reserves the right to make the final determination regarding the eligibility of a return or refund based on the condition of the returned product and the circumstances of the request.

12. Order Issues

If you believe there is an issue with your order, please contact us as soon as possible rather than disposing of or altering the product or its packaging.

This helps us investigate the issue and provide an appropriate resolution.

13. Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

KwiqKart
Email: [avik9468@gmail.com]
Phone: +91 8578934968
Address: HOUSE NO 214, BLOCK – C, METRO VIHAR, DELHI, North West Delhi, Delhi, 110082
India

We are committed to resolving genuine order-related issues fairly and providing our customers with a positive shopping experience.