Refund & Returns Policy
Last Updated: 13-06-2026
At Kwiqkart, we aim to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may request a return or refund under the conditions outlined below.
Returns Eligibility
We accept returns for books and eligible products under the following conditions:
- The product must be requested for return within 14 days of delivery
- Items must be in original condition
- Products must be unused, undamaged, and unmarked
- Original packaging, tags, and invoice must be included
Certain items are non-returnable, including:
- Digital products (if applicable)
- Gift cards or promotional vouchers
- Clearance or special sale items (if marked non-returnable)
How to Request a Return
To initiate a return, please contact our customer support team within 14 days of delivery with the following details:
- Order number
- Reason for return
- Images (if the product is damaged or defective)
Our support team will review your request and provide return instructions.
Return Approval Process
Once we receive and inspect the returned product:
- We will notify you regarding approval or rejection of your return
- Approved returns will be processed for refund or replacement (if applicable)
Refund Process
- Refunds are issued only after successful inspection of returned items
- Approved refunds are processed to the original payment method
- Refund processing time is typically 7–10 business days
- Banking delays may occur depending on your payment provider
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of delivery
- Provide clear photos or video evidence
- We will arrange a replacement or refund after verification
Cancellation Policy
- Orders can be cancelled only if they have not been shipped
- Once an order is shipped, it cannot be cancelled
- After shipment, the return policy will apply
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to:
- Wrong item delivered
- Damaged or defective product
- We recommend using a trackable courier service
- Proof of shipping should be retained until return is completed
Exchange Policy
We do not offer direct exchanges at this time.
Customers may return eligible products and place a new order separately.
Important Notes
- Refunds, returns, and cancellations are subject to verification and approval
- Abuse of return policy may result in denial of future returns
- Kwiqkart reserves the right to update this policy at any time without prior notice
Contact Us
For any questions regarding returns or refunds:
Kwiqkart Customer Support
Email: support@kwiqkart.com
Phone: +91 8578934968
Address: HOUSE NO 214, BLOCK – C, METRO VIHAR, DELHI, North West Delhi, Delhi, 110082